Hi All,
Sorry if this is asked before. I have a new Note 5 unlocked. I turned it on yesterday and started using it. Late at night, its screen froze. I tried pressing Power+Volume_Down buttons to restart the phone. The phone restarted but the the screen was black. Only the notification light was on (blue).
In the morning, the light was still on and the phone was froze. I tried restarting it and I succeeded it. Then I realized the phone was very, I mean veeeery slow. By the time, a firmware update notification popped up. I believe it was Marsmallow update. I hit the yes button. The phone started the update and was stuck at %24. Then it restarted itself. The update process starts over and when it reaches %24, it starts over.
This happened before with my note 4 when I tried to root it. This phone is brand new and is not rooted. However, I transferred my Google profile but I did not select to download my previous apps. So, I don't think it is rooting issue but stucking at the same percentage makes me nervous.
I tried to get into recovery mode but the button combination does not work at all. So I can neither factory reset nor clear the cahe partition. When I press Volume_Down+Home+Power buttons, a custom rom download screen appears but Volume_Up+Home+Power buttons do not work at all. I cannot shut off the phone. It constantly restarts itself, starts the update, fails at %24 and starts the process over again.
What might be the problem? How can I fix this?
Regards
Sorry if this is asked before. I have a new Note 5 unlocked. I turned it on yesterday and started using it. Late at night, its screen froze. I tried pressing Power+Volume_Down buttons to restart the phone. The phone restarted but the the screen was black. Only the notification light was on (blue).
In the morning, the light was still on and the phone was froze. I tried restarting it and I succeeded it. Then I realized the phone was very, I mean veeeery slow. By the time, a firmware update notification popped up. I believe it was Marsmallow update. I hit the yes button. The phone started the update and was stuck at %24. Then it restarted itself. The update process starts over and when it reaches %24, it starts over.
This happened before with my note 4 when I tried to root it. This phone is brand new and is not rooted. However, I transferred my Google profile but I did not select to download my previous apps. So, I don't think it is rooting issue but stucking at the same percentage makes me nervous.
I tried to get into recovery mode but the button combination does not work at all. So I can neither factory reset nor clear the cahe partition. When I press Volume_Down+Home+Power buttons, a custom rom download screen appears but Volume_Up+Home+Power buttons do not work at all. I cannot shut off the phone. It constantly restarts itself, starts the update, fails at %24 and starts the process over again.
What might be the problem? How can I fix this?
Regards
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