Saturday, 30 July 2016

Big problem with IM's (viber and whatsapp) and push notifications

MY girlfriend bought this phone a month ago.

There were problems from the start - sometimes, but rarely, she didnt receive notifications from both IM's she is using, Viber and Whatsapp. Only when she enters the app, she sees that there are actually new messages - I checked Emotion UI settings for Battery manager and both apps are protected from the start (should work in the background). It wasnt such a big deal until today when she noticed that not a single message (7 viber and 2 whatsapp messages) didnt "go through" and only when the app is opened, she sees the message received. On top of that, problem got even bigger in the evening - in the middle of chat session, she doesnt even receive messages, until certain delay. I checked, it was not mobile data/wifi issue as everything else was working fine, one phone next to another, I send her a message and her's phone doesnt receive, while her phone is pretty much able to run a 1080p video from YT

Any solution to this .. ? she needs Viber very much as her work group from her job uses Viber extensively and she cant afford to miss new messages

tried: restarting, checking for EUI blocking apps, checked data/wifi for always ON on sleep, checked everything there is ..

pls help XDA!

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