T-Mobile BOGO is a scam

T-Mobile has constantly lied to me about my BOGO reimbursement. I called them over 30 times over the past few months. The first person told me they would call me the following Wednesday and did not. I called them back the Thursday after and they representative told me that the records show that they called me back and explained to me why I couldn't get my reimbursement already which was a complete lie. So that person told me they would call back in a few days. They didn't. I called back and they told me the same ****. I called back and demanded a supervisor, then that person got on the phone and I demanded to talk to their supervisor. Then I told him I was recording the call, he acknowledged that and said OK. I then explained everything and he researched and apologized for the trouble and that he can see that there was an error on T-Mobile's part. He then put me on hold and came back and apologized again and told me that he will make sure I am reimbursed for the full amount of the phone. A week later still nothing on my account and then they turn my lines off (I'm not giving them any more money when they owe me 800 bucks). I call them back and tell them again and they tell me the call is recorded and I tell them the same. They tell me to stop recording or they will hang up. So I have to demand to talk to a supervisor and argue with him about recording the call and he finally looks into the situation. So they credited my account the 100 bucks left on the EIP and thought that was enough.

T-Mobile is the most shady company I have ever dealt with. Lucky I have a family member who is a lawyer I guess.