Tuesday 2 August 2016

Desire 510 not booting

My HTC Desire 510 from EE in the UK will not reboot after I used the shutdown menu to select 're-start'. It is just a dark screen. Cannot even do a hard reset with 'power-on' and 'volume down' buttons. I have tried taking out the battery, and then doing a hard reset and again nothing. I have left it charging overnight with the original HTC charger and again nothing. None of the charging lights come on either.

I have tried to plug it into the Windows 7 PC with the USB cable and it looks like it is intermittently 'seeing' the HTC but saying the 'device is not recognised' but then the unrecognised device disappears from the Windows USB ports and then again a few seconds later get a 'device not recognised' message with the unknown USB device briefly visible and then it disappears again.

Have not made any modification to the OS since getting it from EE/HTC apart from installing apps and updates. The phone has not been dropped, or got wet or in any other way physically damaged and was working fine.

Any advice/help would be very much appreciated.

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